6. enhance their expertise in what triggers and calms customers and patients. As a result of knowing how to deal with hostile behavior in the correct way, employees may feel happier to stay working at the company, and reduce the amount of sick leave they take. A notable example of organisations making use of D-escalator has been a shelter for victims of violence. Framvik tailored the VR solution for use by private and public sector teams who come into contact with those experiencing domestic violence. This enables employees to gain increased knowledge and understanding in order to support individuals who need their help. Meanwhile, Södertälje Hospital was the first hospital in Sweden to test D-escalator, an investment that it made to equip its staff for the increasingly demanding work environment, where relatives of patients have been showing threatening behaviour towards healthcare staff more and more. “It feels real and you get stressed,” comments one nurse after having a go at using the VR technology, where she experienced being scolded by a man whose mother was being cared for. Another exciting project developed by Framvik has been for Sahlgrenska University Hospital, with the purpose of training its adult psychiatry staff to deal with patients who become violent. Framvik’s VR scenarios are used in several studies at the hospital in emergency healthcare, psychiatry, and forensic psychiatry. D-escalator’s capabilities go beyond dealing with abuse, though; it can be adapted to a range of different situations, including schools, supporting educational teams to spot mental illness in children and young people early on. Framvik runs an innovative VR project with Matthew School in the Norrköping municipality, the idea behind this being that teachers and teaching assistants can step into a realistic situation and learn how to identify when a student is struggling with their mental health and how to respond to them. The client says, “A reason we have chosen to work with the Framvik scenario is that the employees can be educated on their own or in small groups in the workplace. VR training does not require special trainers who come out and maintain equipment and training. Very effective and resourceful.” Framvik’s offering doesn’t end with D-escalator, either. Maria also offers a variety of training options that can be adapted to the client’s needs, including education on how to face threats and violence, an in-depth training package for the management of conflict and threatening behaviour, and training and advice for management on preventing conflicts and motivating employees to strive in the same direction. And those who have attended her lectures and training can’t say enough positive things about their experience. One person shares, “Maria is an amazing person. Knowledgeable, warm, funny, and smart. Her lectures on difficult subjects are enchanting. She challenges the subjects in an exciting way. Go Maria!” Another person comments, “Straight forward, honest, knowledgeable, absolutely fantastic! She inspired us to want to know more, to read more, to study more, to be better. Super!” Also pleased, someone else says, “Maria does not allow the difficulty of the subject stand in her way, and instead she uses her problem solving talents and throws herself straight into the heart of the problem, pinpointing the concerns and finding the solutions.” Ultimately, it’s easy to see how Framvik has come to be named EdTech Company of the Year 2023 – Nordics, with its offering Photography by Anna Lauridsen.
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