5. EdTech Company of the Year 2023 - Nordics D-escalator is an efficient and modern solution which enables staff to learn stress reduction and management in a completely new way, giving them the opportunity to practice and improve on their responses to threatening behaviour. The content of this training is based on science and Maria’s long and successful efforts in preventing and managing conflicts, threats, and violence. Since the beginning, Framvik has placed great importance on research and development, working hard to ensure the solution is adapted to suit the client’s needs each and every time. Together with the customer, Framvik can develop realistic scenarios that are relevant to the client’s working environment and physical conditions, tailoring it to their employees’ experiences of violence at work. D-escalator provides an evidence-based education that is engaging, effective, and appealing to all ages. When using this technology, the individual will enter an exact copy of their workplace and be met with an angry and frustrated avatar who will respond to their behaviour. If they act in the wrong way, for example, by behaving arrogant or disinterested, the avatar will become more aggressive. If the user is calm, then the avatar will also calm down. In the worst case, the VR situation can escalate and result in violence, or “game over”. One employee working in dementia care who has used D-escalator provided her feedback: “So fun to see and try one of Framvik’s newest VR scenarios, where I, as an employee at a special residence for people with dementia diagnoses, meet the upset, confused, and most likely scared man, Tage, who does not want to have his bandage changed. “Practicing in realistic environments the scenarios that often arise when you meet people who are feeling stress and fear strengthens the ability to manage your own reactions and maintain a low affective response.” She continues, “I have now followed Maria Bauer and her team’s work with the VR tool, D-escalator for several years and have seen many scenarios emerge that are created for different types of activities such as schools, social services, elderly care, and more. It is my firm belief that the more employees who can be equipped with the knowledge and resources to deal with people in a low affective way, the greater the chance of reducing the number of violent interventions. A win for all parties!” Framvik’s VR training can pose a variety of benefits for companies and create sustainable workplaces. By supporting staff to handle violent situations, it can make them feel more confident when it comes to diffusing them and enhance their customer service skills. It can
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