Jul22546 12. In an industry that’s overly complex, it can sometimes be difficult to find a way to efficiently navigate the latest changes whilst trying to remain as steadfast and helpful for your customers as possible. Travelport recognised this all-toocommon pattern, and sought to develop a solution – to simplify a complicated industry that it holds incredibly dear to its heart. But, instead of simply reorganising pre-existing retailing structures by adding new merchandising features, Travelport has taken the initiative and strives to invent new solutions to help agents deliver a modern, more effective retailing experience. This is accomplished through Travelport’s agility and flexibility when it comes to the travel industry. It recognises that the opportunity for change is constant, and places itself on equal footing with these changes as they arise. In fact, Travelport is unique in its mindset towards change – it doesn’t wait for it to occur, but actively looks to forge a new path forward in innovative and effective ways. As a result, Travelport places a resounding focus on connecting buyers and sellers of travel through a single, independent marketplace, all as part of the journey to reinvent the travel retailing sector through a masterful application of advanced technology. Its retailing platform, Travelport+, give the industry the power to help people see the world, and its partnerships with air companies like American Airlines, Lufthansa, Emirates, and Air France KLM, as well as its connections with hotel brands such as Marriott and Hilton, stand as a testament to this. While Travelport’s most powerful tool is undeniably its Travelport+ platform, it is important to note that Travelport+ is the only travel retailing platform built for agencies to empower them as modern retailers and uplift the industry to new heights.. From agencies and TMCs, to online booking tools and travellers themselves, Travelport+ encompasses everything that travel retailers need to enhance and modernise the experiences of searching, booking and managing travel. As explained by a representative that we spoke with whilst compiling this article, Travelport+ acts as a way of “…working with the entire industry to gather feedback on technology and accelerate innovation, elevate customer voices, and share the most valuable insights”. Travelport is able to provide such services through a wholly collaborative effort designed to engage with travel agents throughout the world, and its reach is already impressively expansive. Most Innovative Worldwide Travel Retail Platform 2023 - Scandinavia Times are changing, and with it comes the need for travel agencies to rethink the way they approach retailing and customer experiences. Though there’s a wide array of opportunities available through a myriad of technology companies, it’s essential to partner alongside a travel technology provider who’s determined to stay ahead of the curve. One incredibly noteworthy travel retailing technology is Travelport, a renowned company who’s at the forefront of pioneering change within the industry in ways that have never been seen before. This is no doubt thanks to the brilliant team behind Travelport. Comprised of experienced travel professionals who are adept in working alongside partners to create industry changing technological solutions, Travelport’s team has accomplished astounding feats that have truly reinvented the wheel when it comes to travel retailing technology. And with a long list of partners ranging from travel agencies and leisure specialists, to airlines and rail providers, it’s mastered the art of modernising technology to suit the overwhelming demand present in the current industry. Throughout the last year alone, Travelport has taken even wider strides towards spearheading change. Not only has it launched a multitude of product releases, each in tune with the current needs of agents and partners from all walks of life, but it’s been able to consistently evolve the Travelport+ platform at the same time. This has resulted in some of the most impactful innovation that the industry has seen, all whilst it maintains a tight focus on who it initially set out to assist. When discussing the future of Travelport+, Jen Catto, CEO at Travelport, had this to say: “This next phase of our Travelport+ evolution is all about making our next-generation travel marketplace work and feel more like the Internet, with more selfservice and automation, so that our customers can activate their own modern digital retailing experiences… We’re also expanding on NDC capabilities with our partners, to go above and beyond the ability to just book NDC content by really improving how flights are shopped, sold, and serviced, with new add-ons, paid seats, and bag opportunities.” Travelport truly is wholeheartedly focused on delivering the best possible services to its partners, and this is incredibly evident through its Productivity Automator tool. The development of this invaluable asset has provided agents with a means to complete their manual tasks in far more efficient and manageable ways. The Productivity Automator gives customers more time to focus on advising travellers and upselling for suppliers, and has already resulted in 14% of overall time being saved on manual tasks within the working day. Additionally, as if the Productivity Automator tool wasn’t impressive enough, Travelport+ has since broadened its reach to introduce a modernised self-service kit of tools for agency customers and developers, including a completely redesigned MyTravelport developer portal. This portal was designed with modern travel retailers in mind, and offers useful support in the I Contact: Peter Cramon Company: Travelport Web Address: https://www.travelport.com/ May23258
RkJQdWJsaXNoZXIy MTUyMDQwMA==