Jul22493 EUBN Q4 2023 7. Jul22493 Medical Logistics (MedLog) is an innovative premium medical logistics company with a keen emphasis on providing outstanding customer service, offering fully traceability and monitored medical logistics, and securing the digital optimisation of its products through an online catalogue and invoicing system. Through these services, the firm acts as an extension of the businesses it has partnered with, helping restore focus to the core elements while it effectively and efficiently carries out all warehouse, logistics, and customer service needs. Covering everything from urgent deliveries to rebalancing and packaging, Medical Logistics is the all-in-one solution the industry needs. We catch up with CEO, Filip Wautelet to learn more about the company and its commitment to customer excellence. Medical Logistics has its focus set on medical device manufacturers and distributors on a global scale. With a team of expertly trained staff who consistently exceed the high expectations demanded by the market, there is a drive to become an integrated part of a customer’s business. Companies that provide medical devices always provide top quality instruments to the market, but MedLog goes that extra mile by combining this with unparalleled logistical skill and excelling in the field of customer service. With the company slogan, “Your Customer, Our Care”, it becomes immediately clear that MedLog cares deeply about its customers and holds exceptional service in high regard. It is particularly important for medical distributors to have a firm grasp on this, to ensure that the process runs smoothly, and a listening ear is available at all times. Through this, something special is afforded and quick answers and solutions can be provided effectively when combined with the expert product knowledge that the team possess. Providing customer excellence is important as it ensures profitable growth. By putting customers at the centre of everything a company does, their product or service needs will be catered to every time. In turn, long-term customer satisfaction will remain, giving companies that adopt this approach the long-term customer satisfaction that they need to keep their competitive edge. As the MedLog team act as the face and voice of the companies with which it partners, it considers customers to be mutual, and thus cares deeply about guaranteeing they are treated correctly. To ensure this approach is successful, the way staff are trained at MedLog is different from the industry norm, with staff required to follow training by customers. Moreover, the work that is carried out is done so in a fully flexible manner. From order entry, contact with end customers (mainly comprised of hospitals and pharmacies), to order picking, packing, shipping, and even invoicing! A 360-degree approach is taken by employees to ensure they have just the right amount of challenge to make work stimulating and interesting. Despite its successes, the company has not been without its fair share of hardships, these coming as a result of the pandemic. What Covid-19 showed the medical device market was that even the surefire customer of the healthcare industry could face setbacks. With surgeries and appointments having to be cancelled, MedLog experienced an unfortunate lack of work during this period. Always adaptable in its approach, the team did nevertheless work with many of its clients to deliver the essential face masks and gloves which allowed for safer working conditions for those in the medical industry during this tumultuous period. It is thanks to this wide-ranging portfolio of customers that the company was able to remedy the pain caused to so many businesses whose operations ceased during the pandemic. Looking ahead to the future, the company is excited to have recently opened its German facility, where it aims to continue to provide the same stellar level of service that it has in the Benelux countries where it currently operates. In Q1 of 2024, plans are also in place to open a facility in France, with these expansions mainly being possible as a result of existing customer demand in other regions. Furthermore, the company is excited to have created an innovative solution for use in the return management of medical devices. This revolutionary technology is called MedIOT, and the groundbreaking nature of the product is typical for a company that serves to continuously pioneer. As Filip explains, “Where there are problems, we make those challenges, and move forward to provide solutions.” It is through this approach of continuous improvement and customer excellence that MedLog has been greeted with tremendous commendation and will continue to be celebrated well into the future. Contact: Filip Wautelet Email: [email protected] Company: Medical Logistics Web Address: www.medicallogistics.eu/ Best Medical/Pharmaceutical Logistics & Freight Forwarding Company 2023
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