2018 Irish Enterprise Award

34 EU BUSINESS NEWS / 2018 Irish Enterprise Awards , Best Outsourced Cleaning & Facilities Management Service Provider 2018 Best Outsourced Cleaning & Facilities Management Service Provider 2018 Grosvenor Services is a leader in cleaning and facilities management services, providing an integrated approach to operating andmaintainingmulti-faceted solutions for over 55 years. Marianne Lambert provides us with an absorbing overview of the company and the range of solutions it has to offer. has epitomised the way our service has evolved over the years. As a family business, we have remained true to our core values - striving for excellence, commitment to delivering results and working to ensure long term trusted relationships with our clients. All companies who perform services effectively compete on providing the service, however the key differentiator lies in the Grosvenor service management model and our ability to execute it, our long- standing relationship with clients, our dedicated Account Management teams, and most importantly, our experience and expert knowledge and understanding of delivering excellence. When designing our service delivery system, we focus on what creates value to our clients, and how to engage our frontline employees to deliver the ultimate customer experience.” It is this client focused approach, alongside the firm’s status as a family run business, that has driven it to the success it enjoys today, and helps to distinguish it from its competitors. Marianne explores how the firm combines its traditional, family focused internal culture with a proactive, innovative corporate strategy to create a truly exceptional client experience. “Drawing on our many years’ experience in facility services, Grosvenor Services are specialists in what we do. With over 4,500 staff operating GBA17005 Since 1959, Grosvenor Services has been growing a successful business in Ireland, the UK and the USA specialising in cleaning, facilities management and security services. This success relies heavily upon the firm’s dedicated team, all of whom are committed to providing clients with truly exceptional service and support, as Marianne is eager to emphasise. “Here at Grosvenor Services, we are absolutely delighted to be recognised as the Best Outsourced Cleaning & Facilities Management Service Provider 2018. This is a small recognition of the extremely hard work and dedication of our hardworking people across the business. We are proud of the enduring relationships we have forged with the clients we are privileged to work with. We know that our success depends on being relevant and consistent in what we do, so listening to our customers and tuning in to their changing needs has always been a priority. “Understanding what is important to our customers