2018 Irish Enterprise Award

10 EU BUSINESS NEWS / 2018 Irish Enterprise Awards GBA17002 objectives. We have worked hard in these three areas and for us to continue to grow and prosper especially during the recession of 2008 is a testament to the dedication of Patterson Pump’s employees.” These employees are central to Patterson Pump’s success, and as such Rod explores how they have driven the firm to win this prestigious title. “Here at Patterson Pump, we share the common goal of employing skilled people such as Mechanical Engineers, Regional Sales Managers, Financial Personnel, Human Resources, Plant Manager, Fabricators, Assemblers, Painters, Test Mechanics, Mounters, a Shipping Department, Warehouse Personnel, and Purchasers. Our employees are diverse and skilled in many areas and our employees are our greatest strength. They bring flexibility, willingness to work together, a unique ability to solve problems and always striving to “Be the Best”. “Therefore, we view this award as a collective recognition of everyone who is associated with Patterson Pump Ireland. Our employees, local suppliers, the local Chamber of Commerce, the County Council and our Parent Company, Patterson Pump Company U.S.A. based in Toccoa, Georgia all share in this award.” These staff offer the firm its key differentiator; the personal touch. The firm’s online web submission forms lead to a dedicated person responding to the client. The team then pick up the phone and speak to the customer about a product so that they can get their request right the first time. Rod highlights how the team comes together to provide clients with a high quality service that they can rely on. “At Patterson Pumps we believe in a personal approach to client service right from the start. A dedicated engineering team constantly supply all our clients with technical drawings, data sheets on diesel engines, electric motors, controllers and other ancillary equipment. We will engineer and produce a bespoke product to the customer’s specifications. Our engineers have the experience to assist on installation requirements and will attend technical meetings anywhere if so required. “As a company we offer a sales and service network across Europe, the Middle East, Bangladesh and North Africa through a network of representatives for sales, service and after sales. Our customers turn to us because they know we will go the extra step to help them 24/7, 365 days a year.” As the he looks ahead, Rod is optimistic about the future of Patterson Pump thanks to its recent expansion. “Since 1998, Patterson Pump has gone through three expansions, as we have worked to ensure that we continue to offer our clients the support and product range that they need. The most recent expansion we have undergone was in 2015, when we relocated to a 4645 sq metres green-field site at the IDA Business & Technology Park in Marlinstown, Mullingar, Ireland. Our new site has spurred Patterson Ireland to expand its fire-fighting product line. “The expanded product line will allow Patterson Ireland to move into fire markets we have had difficulty penetrating. We are optimistic these walls will come down as we introduce our new product line. Productivity has increased at our new site as has our employment. We are taking steps to diversify into other water markets in addition to the fire market.” In his final comments, Rod foresees some uncertainty for the Irish corporate landscape of the future thanks to Brexit, but despite this he believes that Patterson Pump will continue to flourish thanks to its flexibility and exceptional quality product offering, as he proudly concludes. “Looking to the future, Patterson Pump faces challenges in the foreseeable future. Brexit brings the greatest uncertainty for Patterson Pump Ireland and Ireland as a whole. There are so many questions and such