20. EU Business News- German CEO Excellence Awards 2024 Feb24055 With offices worldwide, PassportCard is an established provider of international private health insurance serving clients in over 150 countries. Standing at the helm of the company’s European operations is CEO Eithan Wolf, who has recently been awarded the title of Most Innovative Health Insurance CEO of the Year 2024. Here, we speak to him to find out more about his leadership at PassportCard. Part of the PassportCard Group, PassportCard Europe is a leading provider of international private health insurance. Through strategic partnerships with services providers such as Allianz and Vyv/MGEN, the company has designed three distinct insurance plans tailored to meet the diverse needs of individuals, families, and businesses. PassportCard specializes in offering comprehensive coverage for individuals residing abroad for extended periods over 3 months, catering primarily to expatriates, digital nomads, and companies deploying staff overseas. Members of PassportCard not only experience the benefits of extensive coverage, 24/7 human customer support, and 24/7 medical advice, but also the convenience of not needing to make out-ofpocket payments. Rather than paying for their medical treatment themselves then submitting a claims form for a reimbursement, clients can use their PassportCard to pay the doctor or pharmacy’s invoice, which is connected to the insurance funds. This enables them to use the services of any medical provider around the world. PassportCard’s overarching goal is to redefine the insurance landscape by crafting seamless experiences perfectly tailored to meet the individual needs of each policyholder. Committed to providing clients with a sense of security and familiarity even when they are far away from home, the company delivers exceptional customer service and unparalleled support that makes them feel valued. This has enabled PassportCard to achieve a 3.5 times higher customer satisfaction score than the industry average. Eithan Wolf joined PassportCard Europe as Deputy CEO in 2018, then later progressed to the role of CEO in 2019. Prior to this, he amassed a broad range of experience in the fields of corporate law, fintech, and digital innovation, which has been instrumental in shaping the strategic approach he takes to his leadership at PassportCard. The lessons he has learnt have contributed towards his forward-thinking and innovative vision for the company. Eithan comments, “Our commitment to innovation and enhancing customer experiencesis demonstrated through the introduction of new benefits like the Flight Delay Service. Clients can now access business lounges at airports during delays exceeding 90 minutes, providing a proactive solution to common travel inconveniences.” Primarily, Eithan aims to align PassportCard with the dynamic needs of the international health insurance market, positioning it as a true pioneer. However, these needs evolve fast, not only due to the changing roles of expats but also due to developments in medical trends. In order to remain ahead of the curve, the actuarial risk must be constantly evaluated, and digital solutions must be leveraged for the benefit of clients whenever they can be of assistance. Eithan shares, “While many companies initiate their digital transformation affaire, we have been leveraging machine learning abilities for years with our autonomous payment solutions and self-designed systems.” As a leader, Eithan focuses on promoting personal commitment and ownership amongst his team, fostering an environment in which everyone feels invested in the success of PassportCard. To do this, he ensures that those who bring passion and dedication to their work are recognised and rewarded. In addition to promoting individual commitment, Eithan strives to unite his team by providing them with a sense of collective purpose. To achieve this, he encourages communication, transparency, and awareness of the organisation’s shared values. Moreover, for the benefit of both individuals and the company as a whole, Eithan provides employees with opportunities for skill development and professional advancement. Finally, Eithan understands the importance of diversity in the workplace. “Recognising the diverse colours, cultures, and genders within the team is crucial,” he explains. “I advocate for an inclusive culture that values and appreciates the unique contributions each individual brings. By acknowledging and celebrating diversity, we create a workplace where everyone feels seen, heard, and empowered to contribute their best.” For his outstanding work in leading the team at PassportCard to success, Eithan Wolf has been named Most Innovative Health Insurance CEO of the Year in the German CEO Excellence Awards 2024. In the future, the company will maintain a strategic focus on expanding into regions where there is increasing demand for international private medical insurance. Contact: Eithan Wolf Company: PassportCard Europe Web Address: passportcard.de Most Innovative Health Insurance CEO of the Year 2024 (Europe): Eithan Wolf
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