Jul22493 49. yim GmbH & Co. KG (yim GmbH) has been a successful, owner-managed IT service provider with a focus on Enterprise Service Management (ESM) processes and Automation for over 20 years. Below, we profile the company and its MD, Jonas Bernard, as we understand more about why Jonas was recognised as Enterprise Service Management MD of the Year in 2023. yim GmbH is an accomplished IT service provider concentrating on Enterprise Service Management (ESM) processes and automation and has operated for over 20 years as an owner-managed enterprise. With a central location in the Rhine-Main region, the firm currently serves clients located in Germany, Austria, and Switzerland. The team views themselves as consultants, implementers, and helpers, assisting IT organisations and service providers in monitoring, managing, and automating their processes. Holding a well-renowned reputation, the company primarily works with IT organisations and service providers seeking to improve their process monitoring, management, and automation capabilities. yim GmbH is an organisation that values love, fun, and passion as part of its core principles. The firm's vision is to assist its customers in creating more time for value-adding tasks by streamlining and automating their repetitive processes. As part of his recognition as a very powerful and influential Managing Director, it is clear from his back story that Jonas has always been ambitious. So it is no surprise to see that he is now a leading Director at the firm. His IT journey began at the age of 14, when his mother started a dialogue marketing agency, and he helped set up and manage the IT systems in the agency. He continued to support the agency and gained more experience in IT processes. He then decided to do an apprenticeship as an IT assistant, catch up on his high school diploma, and study computer science to expand his skills. During his training, the founding couple of yim GmbH, Petra and Frank Jurgeit, noticed Jonas and offered him a job during his apprenticeship. He started in 2nd level support and quickly became familiar with the software solutions used, which led to his move into development. He excelled in assessing and implementing the requirements of customers. His coordination skills were recognised, and he was asked to lead the development team, and other management tasks quickly followed, which ultimately prepared him for the role of managing director. In 2018, Jonas' wife, Sarah Bernard, joined the company, and the founding couple came up with the idea of including them as successors in the company management, which happened in 2019. Today, the Jurgeits have entirely withdrawn from the operative business. Jonas has held all roles in the company himself and has gained a deep understanding of his colleagues' work, challenges, and successes, which he uses to succeed as Managing Director of yim GmbH & Co. KG. Understanding more about his leadership roles and expertise, it is clear how the company has excelled under Jonas' leadership. Jonas explained that the company had developed an application process based on Amazon's Bar Raiser process. This process ensures that every employee shares the organisation's goals and has the same mindset as the team. When it comes to defining a customer, yim GmbH believes that a customer is the most crucial person in the company. The company depends on its customers rather than the other way around. A customer is not an interruption of the company's work, but rather the purpose of it. Serving a customer is not a favour but rather an opportunity is given to the organisation by the customer. Furthermore, yim GmbH emphasises that a customer is not a suitable partner for an argument. No one has ever won an argument with a customer. A customer brings their wishes to the company, and it is the team's responsibility to fulfil them for the benefit of both the customer and the organisation. A customer is a part of the business and not an outsider. For Jonas and his leadership team, it is essential to remember that a customer is not a cold statistic but a human being with feelings and sensations, just like the team at yim GmbH. Therefore, the company believes that a customer deserves the most courteous and attentive service the team can provide. Furthermore, as a complementary value, a yim customer is fascinated with love, fun, and passion. This is how the yim team shows their appreciation to their customers. With regard to the business's future aspirations, yim GmbH intends to utilise the year 2023 to expand its expertise and attract new customers. Furthermore, the team has a unique project close to their hearts that they plan to focus on creating their marketplace for uniquely designed add-ons that complement their partners' products. Contact: Jonas Bernard Company: yim GmbH & Co. KG Web Address: www.y-im.de Enterprise Service Management MD of the Year 2023: Jonas Bernard
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