Jul22546 EU Business News- Q1 2024 Smarter Metering Services Limited is an accredited gas and electric supplier authorised to provide valued services on all networks. Founded in 2012 by Chief Executive Officer, Tom Ward, the firm provides a comprehensive range of technical gas and electrical services to SMEs and blue-chip clients across the UK. SMS offers a complete turn-key service for clients in the commercial and energy sectors, and renowned energy suppliers, as well as the public sector. Capable of delivering to even the most exacting of requirements, Tom and the team are proud to have built up a reputation for excellent service and delivery over the last 12 years. “The foundation of our reputation has been built on our commitment to innovate and provide solutions,” Tom says. “Our knowledge of the energy sector and passion to deliver the best level of service to our clients are apparent at every stage of our service lifecycle.” As an approved utility infrastructure provider (UIP) and approved meter installer (AMI), SMS has the capacity to work within all networks and environments. All work is completed to conscientious IGE compliance standards, with all engineers being fully accredited, holding Gas Safe and requisite qualifications. Each of the gas projects that the company undertakes is completed under all relevant OFGEM and SPAA guidelines. This demonstrates that SMS’s work is aligned with consumer interest and reflects the required standard of excellence that customers both expect and deserve. Recognising how technology has evolved over recent years along with regulatory changes, SMS ensures that the business employs cuttingedge solutions and reflects the highest professional standards. The firm’s full suite of gas and electric services enables it to provide a convenient and highly customer focused experience. Tom tells us more about the rationale behind the inception of SMS. “I founded Smarter Metering Services Limited in 2012 to fill a gap in the utilities market for a company which was able to deliver exceptional service delivery and quick solutions for our customers, specifically within the commercial gas metering markets,” he begins. “By 2016, we had a growing reputation as a small business which delivered high quality, safe installations with a smooth project delivery and a growing base of customers within commercial farming and power generation.” Having been in the metering industry for more than 20 years, starting his career as an apprentice and working his way up, Tom already knew his stuff. The experience that he had at every level of the industry meant that, as he grew the business, he was able to put himself in Most Trusted Gas Metering Services CEO 2024 (UK): Tom Ward Based in Newmarket, Suffolk, Smarter Metering Services Limited (SMS) is a trusted go-to energy supplier offering a veritable one-stop shop for all energy needs, with exceptional customer service as standard. We find out more from the firm’s passionate Founder and Chief Executive Officer, Tom Ward, as he celebrates success in the European CEO of the Year Awards 2024. the shoes of the engineers working in the field and therefore he both understood and empathised with their challenges. In 2017, Tom was joined by his business partner, Altaf Sheikh, which took the firm in a slightly different direction as it moved into the smart metering markets and grew rapidly working with domestic energy suppliers. Tom’s own experiences within the industry allowed him to mitigate certain challenges in the field and develop a successful operational model which the business still stands by today and, with its core values lying in exceptional service delivery and quality, SMS is solutions driven and is always innovating. “I’ve always taken a very personal approach to my business,” Tom continues. “It was started as a family business and whilst the family has grown significantly over the following 10 years, I’ve aimed to retain that approach.” When onboarding a new client, Tom will take the time to ensure he gets to know the customer and that they get to know him in return, understanding his approach. Clients are selected based on shared common core values and strategies as, for SMS and the team, this is paramount to an effective working partnership. In such a competitive industry that is constantly evolving, it is essential that Tom and the team at SMS responsive and adaptable. There has been a huge surge over the past few years with the government mandated smart metering rollout, which will come to an end over the coming years, and Tom expects to witness a massive change in the way the industry operates and the sustainability of the businesses operating in it. “Here at SMS, we’re always thinking ahead,” he explains. “We’re aiming to ensure we are ready for the changes to come. “ Having spent many years building an incredible team around him, who each bring their own strengths to the business, Tom describes his leadership style as being clearly able to recognise people’s skills and strengths and give the right people within the business autonomy to make their own decisions and implement changes. This is whilst retaining the need to ensure everyone is pulling in the same direction, working towards common goals and upholding the core business values. He maintains a fully open-door policy and actively encourage ideas and feedback from everyone within the business. Recently, for his commitment and dedication, along with his exemplary leadership, Tom Ward gained notable recognition in the European CEO of the Year Awards 2024 and was bestowed with the prestigious Contact: Tom Ward Company: Smarter Metering Services Limited Web Address: www.sms.energy
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