2018 Benelux Enterprise Awards

EU BUSINESS NEWS / 2018 Benelux Enterprise Awards 7 Best ICT Support & Management Firm 2018 g Contact Details Company: Hestia Group Contact: Nicolas Geudens Address: Prins Boudewijnlaan 41, Edegem, 2650, Belgium Phone: 0032 3 450 67 89 Web Address: www.hestiagroup.be time, based on the priority level assigned to the incident,” explains Marc Monballieu, IT Director at AZ Maria Middelares. In most cases, the hospital’s IT team performs these projects by itself but has Hestia on standby for the unlikely event something goes wrong. Overall, looking to the future, Hestia has a strategic 2020 plan that it started five years ago. One of the items on its agenda is to enlarge their focus on the end- user experience. “Feedback from our customer satisfaction surveys is stating that we are doing an amazing job on their back- end, and we want to provide the same level of service and quality towards their end-users,” concludes Geudens.