German Business Awards 2017

14 EU BUSINESS NEWS / 2017 German Business Awards , Best Global Chromatographic Solutions Supplier 2017 Tosoh Bioscience GmbH, member of the Tosoh group, markets and supports liquid chromatography solutions for research, drug discovery, clinical chemistry, environmental analysis, manufacturing, and other industrial applications. Dr. Romain Dabre provides us with a breakdown of the services that the company offers. Tosoh Bioscience’s product portfolio encompasses a wide range of media and prepacked HPLC columns for all modes of liquid chromatography and GPC instruments. The firm also offers method development support, chromatographic workshops, and on-site training and services. Romain starts off by telling us the main benefits of being based in Germany in his opinion, and what benefits there are specific to the Rhine-Main area. “Germany is one of the main hubs for biopharmaceutical companies, not only big pharma but also start-ups or academic sites. Moreover, due to the central position within Europe, being located in Germany facilitates communication with our customers throughout our territories. The Rhine-Main area offers convenient commuting solutions, especially via the Frankfurt airport. This provides direct connections to our customers not only in Europe but also in Middle-East and Africa.” Placing a firm emphasis on the customer, Romain discusses Tosoh Bioscience’s mission and the steps that the firm takes to achieve this. He talks about how important it is for the company to adapt to the developments within the industry. “Here at Tosoh Bioscience, our mission is to give customers an all-in-one consumable solution for their chromatography projects. The teams within Tosoh Bioscience work in synergy to offer timely and sound answers to enquiries. We tend to be more technical advisers than product sellers to customers. It is also important for us to be dynamic to adapt to the continuous changes in the biotech community and market, as shown by our new sales structure to better serve our customers.” What makes Tosoh Bioscience stand out from its competitors is its unique supplies and solutions. Romain explains how the inimitable service provided by the firm helps it to mark it out as the best possible option for clients. “Tosoh Bioscience is the only supplier of chromatography solutions to the biopharmaceutical market offering expertise for all scales of liquid chromatography solutions: from early stage discovery through clinical trials to large- scale production. These solutions cover not only analytical (U) HPLC columns and process resins, but the long history of Tosoh Bioscience in this field accounts for sound scientific and technical support to customers.” Part of providing excellence for clients is good customer service. In order to deliver good customer service, Romain details what the internal culture is within Tosoh Bioscience, explaining how the team ensures that all staff are equipped to provide the best possible service. “First of all, we are working according to a frequently audited and ISO certified quality system, which also includes regular training of staff on and off the job. Continuous direct communication between colleagues in different teams ensures not only technical knowledge exchange but also customer needs are supported throughout the organization. This allows for even better and faster service. Improving permeability of our team structure is one of the key driving forces for our success.” Being based in Germany, there are many trends that are constantly developing within the industry, and Romain acknowledges that the company must work hard to monitor these trends, and how the firm’s innovation has reaped rewards within Germany. “Major trends are driven by customer requirements, such as cost reduction, higher product safety, and shorter time-to- market. These needs prompt the development of reliable products that support faster and more productive methods. Our recently developed products aim to meet these goals. “Another major emerging trend in the biotech industry is globalization of operations or projects. Projects developed locally for years can be internationally outsourced downstream in the project chain. We are structured to support the local development process. But also as a global group under the Tosoh Corporation umbrella, we seamlessly adapt to project globalization, offering the same quality of service to customers, wherever their operations evolve.” Looking ahead, there is a lot of positivity running through the firm. Tosoh Bioscience is the sole sponsor of the International Conference on Hydrophobic Interaction and Downstream Processing (HIC/DSP), and there is an event scheduled to take place on February 18-21, in 2019, located in Interlaken, Switzerland. GBA17001