Speech analytics has long been used to determine moments of truth in the customer journey. Today, they are helping to protect the most vulnerable members of our society. Colin Hay at Puzzel outlines 3 ways all contact centres can create a kinder customer experience.
Better amenities, talent pools, tax breaks, affordable real estate and increased odds of success are just a few of the reasons businesses choose to relocate. A new address has the potential to improve profitability, provide access to new markets, increase employee happiness and even lower the overall costs of doing business.
Broadstone, one of the UK’s leading employee benefits and pensions consulting businesses, has announced the acquisition of 3HR Benefits Consultancy. This move represents Broadstone’s third acquisition in as many months following the recently announced purchases of Liverpool-based CS Financial Solutions and Thomson Dickson Consulting located in Glasgow.
Nearly half of all drivers are set to delay their next vehicle purchase, with one in four of those blaming Brexit, according to exclusive research for Britain’s leading weekly automotive title, Autocar, conducted by Simpson Carpenter.
Specialist global retailer of sports, fashion and outdoor brands selects Eurostop’s connected systems for omnichannel operations across Asia
Excel Networking will be exhibiting at Connected Britain 2019, the largest gathering of connectivity professionals in the United Kingdom. The event will take place at the Business Design Centre in London on the 18th-19th June 2019. Come and visit us at Stand 28A and speak with the our team about how the Excel solution could benefit your next installation.
Over a quarter of customers have been loyal to their hair and beauty providers for more than 5 years, and 10.6% for more than a decade Salon owners cite increasing popularity for microneedling, henna brow treatments and natural Afro Caribbean hair
Almost half of organisation’s remote workers have knowingly put corporate data at risk of a breach
global recruitment specialists Aspire are hosting their next event, Aspire Talks: Influencer Marketing with best in industry guest speakers. Held at The Gridiron Building, One Pancras Square, London, the event has been organised to discuss a topic which has been a digital trend for some time.
Conference includes Capture the Flag, FutureSec, Women in Cybersecurity, Cybersecurity for CNI and Securing SMEs Symposium
Susie Ambrose a well-known British businesswoman, author and philanthropist, and Vesna Sokolovska founder of Krug non-profit organisation, co-founded Green Culture World Foundation this January. Dedicated to the future of our lovely planet, the two of them created a wonderful and creative concept in order to promote the arts and culture as the biggest influencer and catalyst for change in the society with the purpose of advancing the education of the public on the subject of preserving and protecting our environment.
Today sees the publication of the UK’s first comprehensive research into the role of private-sector business crime reduction schemes in helping drive down low-level crime and anti-social behaviour.
